Shifts pass when your feet hardly touch the ground, you’re busy prioritizing 10 plates of needs and wants, in a Cirque Du Soleil worthy juggle above your head and you’re craving the moment your office chair creaks beneath the weight of your exhausted bones.
Among the program posters, inspirational quotes, fact sheets, filing cabinets and client files, you can find tokens of appreciation left behind in the Advocate’s office as reminders of the reason why we return for the next shift to resume the juggling act.
A new intake comes in with set expectations that are – in a perfect workday – met and exceeded. The impact of their stay can be a drop in a pool or a cannonball in a puddle but when a woman moves on from the YW’s services, sometimes she leaves behind more than a success story and an earned pat on the back.
As proverbial House Mom’s we get all kinds of crafty goodies and sentimental cards in lieu of thanks. Whether they are personal gifts, as in a Pug-nosed card for a certain Pug-nose lover (Adore their squishy faces!) or something for everyone to utilize, like the nifty hand-painted rock that will not only prop open our office door but aid in ushering in the next wave of women in need with motivational script and crafty colours, we keep them around for years and reflect.
These tokens stick around on billboards, hang from tacks in the wall and prop our door open as reminders of the connections we have made to the women and families we serve. Housing may be their primary reason for being beneath our roof, but once they come under the umbrella of the YW’s services they find that much more happens beyond the doors then housing searches.
Since frontline staff don’t always get the pleasure of following-up with our ladies and their families once they have procured housing and moved on from the cameo spent with us in their lives, every so often, it’s nice to remember that the door-stopper rock, hand-written cards and beaded dream catchers were crafted with intentions that convey much more than “I was here”.