Anti- Human Trafficking Team Member – On Call

On-Call – Contract

Location: Niagara Region

Hours of Work:
On Call: No guaranteed hours, on-call sign up requirement of 10 shifts per month including 4 weekend shifts
Shifts include: Monday-Friday 7am-3pm/3pm-11pm/11pm-7am & Saturday-Sunday 7am-7pm/7pm-7am)

As the largest provider of Emergency Shelter in the Niagara Region, the YWCA Niagara Region offers innovative housing programs and services that provide hope for women and their families living in poverty

The YW will be operating Anti-Human Trafficking services for women-identified survivors of exploitation including emergency shelter.

To complement our Emergency Shelter program staffing component, the YW is looking for an exceptional team player, who is compassionate, non-judgmental, and self-motivated to round out the team.

Position Summary

The new program “Home, to new beginnings” – Safer House will be responsible to support and apply YWCA’s principles, program philosophies, and policies. In this position, the candidate will be part of the Anti-Human Trafficking team that provides 24/7 support in Home to survivors of human trafficking within a residential setting. They will be able to work well in a dynamic work and team setting. This is a remarkable opportunity for an individual who seeks professional and personal challenges.

The On-Call Team Advocate will report to the Team Lead to assist in the operation of the Safer House in accordance with agency policies and procedures. Which includes the following duties: maintaining appropriate record-keeping, complete intake/discharge forms, maintaining security for guests/staff/facilities, goal setting and referrals to other resources, promote co-operative living, participate in housekeeping duties including occasional food preparation and cleaning.

Additionally, all YW On-Call Staff are required to be cross-trained between all program areas.  This position also requires an individual to be available to work in our Emergency Shelter Programs should coverage be needed.


  • Provides appropriate professional understanding and intervention in response to emotional, behavioural, physical needs of clients
  • To respond with Crisis Intervention in situations of physical confrontation and medical and psychiatric emergencies for youth who have recently experienced trauma
  • Maintains and supervises established routines and procedures
  • Completes intakes and discharges as required
  • Management and monitoring building to ensure safety; by Team Lead’s request completing building checks and searches
  • Provides support to youth through a trauma-informed framework
  • Assists clients to establish and achieve individualized goals
  • Promote and engage youth with life skills; assisting youth with daily routines such as cooking, cleaning, laundry, etc.
  • Utilizes effective conflict resolution skills
  • Maintain the participant files: participants binders, EOI’s and outside community agencies
  • Works collaboratively with community agencies, providing referrals and follow-up as necessary
  • Participates in shift change procedures and staff meetings as required, shares information in a respectful, non-judgmental manner
  • Exercises good judgment and discretion in dealing with confidential information
  • Completes all necessary documentation, including written records/reports and provides statistics as requested
  • Learn and understand health and safety standards, regulations, policies and procedures and comply with them
  • Maintains the highest level of confidentiality and boundaries regarding client information and the sanctuary and safety of Home for 6 youth, staff and community partners


  • Minimum CYW, SSW, BA or equivalent, plus minimum two (2) years working experience with adolescents in a shelter or residential setting
  • NVCI or CPI, ASIST, First Aid, CPR and Naloxone training, plus basic computer skills and a willingness to participate in on-going training
  • Vulnerable Screening Clearance (Police Check)
  • Excellent verbal and written communication skills
  • Strong knowledge of community resources
  • Demonstrate initiative, critical thinking, and a self-directed working style
  • Understanding and delivery of anti-oppressive, feminist, trauma-informed frameworks.
  • Knowledge of trauma-informed care practices and needs of this specialized population of youth
  • Knowledge of adolescent development theory and specific issues related to at-risk youth

Interested candidates should submit their resume along with a cover letter. We thank all applicants however, only those candidates selected for an interview will be contacted.

At the YW, we recognize that our employees are our biggest resource and asset. If you are looking to join a team that shares a passion for equity and that is working towards creating social change together here in Niagara, you have come to the right place! We are an equal opportunity employer and welcome applications from individuals of all backgrounds, experiences, abilities, and perspectives who represent diverse communities.

Please send resume and letter of interest by:

Anti-Human Trafficking Team Lead
t: 905-988-3528 ext. 5001